Refund and Returns Policy:

Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.

We do not guarantee the cancellation of orders during any period and we reserve the right to process your order. Email us at admin@heronprestonofficial.ltd  to cancel your order.

Orders can be changed within 24 hours from the moment you order.

You cannot get a refund except if you have the following case:

  • You do not receive your order at all.
  • It has not been 24 hours since you placed the order!

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at admin@heronprestonofficial.ltd to change your order.

Returns & Exchanges:

The duration of our policy is 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@heronprestonofficial.ltd

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any physical defects or shipping damage
  • Verify that you received the correct products
  • Damaged merchandise is required to be reported within 2 business days of the delivery date to receive a replacement.

If you are not satisfied, follow the packing instructions listed below.

Packaging Your Return

  • Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your name, address, and order ID# with the return.

Once your item arrives back and is found to be in its original condition, a refund will go back to the same form of payment originally used for the order.  If there is an alternate item or size you prefer instead, you will have to submit a new order for that alternate item. 

Send your package to:

* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, guitars Tabs, and Books.  Worn-washed or used items will not be accepted and may be returned at the customer’s expense.

**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable